At Daya Gadget, we aim to ensure you receive quality products and a smooth experience. If you receive a damaged, defective, or incorrect item, you may request a return or refund under the following terms:
1. Eligibility for Return
You may request a return only if the item is defective, damaged during delivery, or not the item you ordered. Requests must be made within 1-3 days of receiving the product. To qualify, the product must be unused and in its original packaging.
2. Return Process
To initiate a return, contact us at [email protected] within 1-3 days of delivery. Please include your order details, a description of the issue, and clear images of the item. Our team will review the case and respond with instructions.
3. Refund Policy
Refunds are only applicable for approved return requests where the item is confirmed to be damaged, defective, or incorrect. Once the item is picked up and verified, your refund will be processed. As we operate on cash on delivery, refunds will be provided in cash at the time of pickup or through direct arrangement with our delivery partner.
4. Non-Returnable Items
Products that are used, damaged by the customer, or requested for return after 3 days of delivery are not eligible for return or refund.
5. Cancellation
Orders can only be canceled before dispatch. Once dispatched, the order cannot be canceled.
6. Contact
For return and refund support, email us at [email protected]. Include your order ID and issue clearly for a faster response.